NTL Virgin media broadband - Great deal for an existing customer

Well done Flyingpops...

Here is pretty much the perfect script to bargain Virgin cable (as witnessed by me this morning)-

"Oh hello there, I just wanted to talk to someone about the price of our bill, we seem to be paying a lot more than the deals we have seen in the newspapers","yes, honestly we've spoken to BT and Sky and both of their broadband services (which is all we really use you for) are significantly cheaper","I mean, obviously it's a lot of hassle to change over to another provider, but we don't really use the TV channels you offer, and frankly we could get the same sort of stuff with a freeview box, nor do we really use the landline, our mobile providers give us loads of free minutes. We do like your service, but we really feel like we are going to have to jump ship if you can't offer us a better price for what we already get, say around £25"...(last bill, with phone calls was just over £40 for the "L" TV pack, 2Mb unlimited broadband and the standard land-line phone package)...

(so, Flyingpops has distilled the value of their whole offering, by this point, down to the broadband from a negotiation point of view, the TV and phone now being moot points, her aim being to be put through to the disconnection department, in time honoured fashion)... ;)

The first thing that happened, though, is that she was offered the exact same deal for £30! An immediate saving of about £12 a month - at this point, I would have hung up, smugly satisfied, but with my note (saying BT was £17.99 pcm for a similar broadband offer) tapping beneath her pen, she pursued - politely, but relentlessly...

"Well, that's alright, but I don't really think we can stay with you if you are going to be that expensive, I mean, if I went into town now and bought a freeview box, that's the same money as you have charged us for services we haven't used for the last two months, isn't it? I think I'm going to have to hang up now and talk to the other providers again..."

(and literally, that was all it took!)

"Oh hello, is that disconnections?"

(repeats the same arguments, jovially)

"Oh, twenty two pounds a month for the same deal and an upgrade to 4Mb broadband? Fink, is that okay?"

(I nodded enthusiastically, eyes wide and mouth agape)

Better blooming deal than the new customers are getting!!! Hahaha!